Log in to the router (192.168.0.1 in the address bar of a web browser, select Advanced, log in with admin and sky.Ģ.3. That means installing the Surfshark app not from the Amazon app store, but from an external source.Ģ.1. If the previous suggestion did not fix the issue either, we can lastly suggest side-loading the Surfshark app.It would also be great if you could leave a short message about the reason you're providing diagnostics to us. You will find an option to send diagnostics if you open your Surfhark app, go to Settings, and scroll down to the very bottom of that page. Restart both - your router, and the Firestick and test the Surfshark app again. ![]() Switch off both - Virus Safe and Child Safe. Log in to My Virgin Media - - as the primary account holder.Ģ.3. If that does not help, try remaining protocols. Go to Settings -> Protocol and change the default protocol to OpenVPN(TCP) and try to connect. Here is a detailed tutorial on how you can do that. That means installing the Surfshark app not from the Amazon app store, but from an external source.
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